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Privacy Policy

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Last updated: 5 February 2026

Omega Cookware (“we”, “us”) attaches great importance to your privacy. In this Privacy Policy, we explain which personal data we collect, how we use it, with whom we share it, and which rights you have under the GDPR.

WHO IS RESPONSIBLE FOR YOUR DATA?

Omega Cookware is the data controller for the personal data processed via our website and webshop.

Contact: info@omega-cookware.com
Company address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
Company Number: 16782977
Website: www.omega-cookware.com

WHAT PERSONAL DATA DO WE COLLECT?

We may process the following categories of personal data:

2.1 DATA YOU PROVIDE YOURSELF

Identification and contact details: name, email address, phone number (if provided)
Billing and delivery details: (billing) address, shipping address, postal code, city, country
Order details: ordered products, order number, order history, communication about your order
Customer service details: messages you send us, including any photos (e.g., in case of a defect or incorrect delivery)

2.2 AUTOMATICALLY COLLECTED DATA

Device and usage data: IP address, browser type, operating system, pages visited, click behaviour, timestamps
Cookies and similar technologies: cookie IDs, preferences, analytics tools (depending on your cookie settings)

2.3 PAYMENT DATA

Payments are processed via our payment provider(s). We generally do not receive full card details. We may receive data such as payment status, payment method, transaction ID and (where applicable) the last digits of a payment card.

HOW DO WE COLLECT DATA?

We collect data in the following ways:

When you place an order (checkout / order form)
Through contact with customer service (email, contact form, and possibly live chat if used)
Through newsletter sign-ups (if applicable)
Through cookies and similar technologies on our website (e.g., analytics, functional cookies, marketing cookies depending on consent)

WHY DO WE PROCESS YOUR DATA? (PURPOSES + LEGAL BASIS)

We only process personal data when there is a valid legal basis. Below are the main purposes:

4.1 PERFORMANCE OF A CONTRACT

Processing and delivering orders
Handling payments
Providing customer service (questions, complaints, returns, warranty)
Legal basis: necessary for the performance of a contract.

4.2 LEGAL OBLIGATIONS

Administration and tax obligations (e.g., statutory retention of invoices)
Legal basis: legal obligation.

4.3 LEGITIMATE INTERESTS

Fraud prevention and security of our website
Improving the website and services (e.g., basic analytics)
Handling disputes and exercising/defending legal claims
Legal basis: legitimate interest (balancing our interests against your privacy interests).

4.4 CONSENT (WHERE APPLICABLE)

Newsletter and marketing communications (if you sign up)
Marketing cookies / tracking (depending on cookie settings)
Legal basis: consent. You can withdraw consent at any time.

WITH WHOM DO WE SHARE YOUR DATA? (THIRD PARTIES)

We only share personal data when necessary for our services or when we are legally obliged to do so. This may include:

Payment providers (to process payments)
Carriers / delivery services (to deliver your order)
IT and hosting parties (website hosting, email services, security)
Analytics and marketing services (only where applicable and in line with cookie choices)
Customer service providers (if used)

These parties process personal data on our behalf as “processors” and are (where required) contractually obliged to protect your data.

INTERNATIONAL TRANSFERS (OUTSIDE THE EU/EEA)

Some service providers may process data outside the EU/EEA. In that case, we ensure appropriate safeguards, such as the use of Standard Contractual Clauses (SCCs) or other valid transfer mechanisms, where legally required.

HOW LONG DO WE RETAIN YOUR DATA?

We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required (e.g., tax retention requirements).

Examples:

Order and invoice data: as long as legally required for administration and tax purposes
Customer service communication: as long as needed to handle your question/complaint and for any follow-up
Newsletter data: until you unsubscribe
Cookies: according to the retention periods in our cookie settings (if applicable)

YOUR RIGHTS UNDER THE GDPR

You have the following rights regarding your personal data:

Right of access (know which data we have)
Right to rectification (correct inaccuracies)
Right to erasure (in certain cases, the “right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object (to processing based on legitimate interests)
Right to withdraw consent (if processing is based on consent)
Right to lodge a complaint with the supervisory authority (in the Netherlands: the Dutch Data Protection Authority/Autoriteit Persoonsgegevens)

HOW CAN YOU EXERCISE YOUR RIGHTS?

You can submit a request by emailing: info@omega-cookware.com

Preferably include:

your full name
the email address you used to order or contact us
which right you wish to exercise (access, deletion, etc.)

To prevent misuse, we may ask you for additional information to verify your identity.

SECURITY

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. Please note: no method of data transmission over the internet is 100% secure.

COOKIES

We use cookies and similar technologies. For more information and to manage cookie preferences, please refer to our Cookie Policy:

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The most current version is always available on our website. At the top you will find the date of the latest update.